By Terry L. Brock
Changing times call for changing tactics. You have to adjust and change to remain lightning-fast in your approach. One of the tried and true sayings of the American Old West was, “There are two kinds of people: The quick and the dead.” You had to move fast back then to out maneuver the competition or you could literally die.
Fortunately today we don’t have to resort to gun slinging or a lot of target practice to remain alive. Yet, the principle of being fast applies to you and me in our businesses today. We have to relinquish the old ways that might have worked before but need to be altered for today’s new challenges.
There’s another old saying, “If you keep on doing what you’ve already done, you’ll keep on getting what you already got.” That was used over and over in the 60′s, 70′s and 80′s by motivational speakers. Their point was that you have to do something different or you’ll stay the same.
Today that has changed.If you keep doing those activities and deploying the same tactics that got you to where you were for yesterday’s success, you will NOT “keep getting what you’ve already got.” You will fall further and further behind. You will no longer be part of the “quick” but find yourself in the “dead business” category.
Just ask Detroit.
So, what is a sincere, success-desiring entrepreneur of 2009 (yes, it is time to think ahead) going to do?
Three key principles can help you take what you’ve got and move it to the next level. Speed, Flexibility and Adaptability.
Speed
This means having the ability to respond rapidly and effectively to market changes. Your customers want what they want fast. That sometimes means yesterday. To achieve that, you have to have the right systems in place. You have to put systems in place to achieve your goals. This takes hard work and lots of careful thinking, planning and relentless testing. However, this speed gives you a decisive competitive advantage.
Make it your goal for you and your team to put systems in place so you can respond quickly — even instantly — to common requests and procedures. Automation can help here. Think Cloud Computing vs. desktop software. Think newer technology. This can help you process customer and prospect requests rapidly and effectively to the satisfaction of prospects and customers.
Flexibility
This means you have to be open to change. Flexible means you avoid rigidity — both physically and mentally. Find ways to accomplish essential tasks in a variety of ways. A good metaphor is physical flexibility. Any good health care practitioner will vouch for the importance of physical flexibility for health. Sometimes you have to go through pain to increase flexibility (try deep leg stretches on for size to feel that one!). Flexibility means life and the ability to handle more tasks and requirements as they come to you.
Flexibility in business means doing the things internally which help you respond to customers’ requests in a variety of practical ways. Always look for ways to be more open to new ideas, new technologies and options.
Adaptability
Where flexibility relates to the inward preparation for your company, adaptability relates to your outward focus. How do you adapt to changes — especially painful changes — in the marketplace? Oh sure, you can do just fine with the market in 1998. But it is not 1998 anymore! Things have changed — a lot. Today we’re heading for uncharted territory.
But this is not new. Our ancestors had to adapt to new conditions. They faced perils from nature, disease, constant threats of attacks and more. Yet, they survived due to their ability to embrace speed, flexibility and adaptability. We can too, if we embrace these principles and provide increased value to customers.
As I type this, the news continues to be dismal on Wall Street and in business. Many are singing the Woe is me chorus. Successful people acknowledge what is happening (no ostriches, please!) with measured resolve (no Polyanas either, please!). But they go the next step to prepare for opportunities with speed, flexibility and adaptability. They take effective, smart action to achieve measured, bottom-line results.
That is the essence of true success both in business and in your personal life.__________________________________________________________________________________________________
Terry Brock is an international marketing coach and professional speaker who helps businesses market more effectively, leveraging technology. He shows busy professionals how to squeeze more out of their days using time-honored rules and practical technology tools. He can be reached at 407-363-0505, by e-mail at terry@terrybrock.com or through his website at www.terrybrock.com.
{ 5 comments… read them below or add one }
Hi, nice site but occasionally I encounter a problem where the left nav bar can’t be seen. It is mainly on the default web-page Best wishes
What a great article and video. Very timely and very helpful.
I want to jump on the bandwagon with Bill Lampton and affirm that your coaching program has been tremendously beneficial to me as an entrepreneur. Every day I use tools and techniques I learned from you that increase my productivity and efficiency. Your ideas and recommendations make my life and my business a whole lot better.
This discount is a great opportunity for others to try out your coaching.
Terry, Thanks you for your insight. Your tips and hints have helped me bring a new look to marketing dollars to my clients. I have a small business and have managed to stay in business for 10 years now. I have been able to use a different language with my clients to explain why and how to use their marketing dollars to get more from less.
My business specializes in customer retention, we keep our clients customers returning to them and not going to their competition. We provide the personal touch.
I can’t afford to go back to school at this time, keep up the great articals.
Joni
1st Impression marketing Solutions
Dear Terry, many thanks for such a timely and positive message. I don’t know how you do these things so perfectly in one take! I’m following your advice and exploring new stuff like Squidoo, Digg, StumbleUpon and Technorati. It’s a steep learning curve, but the interconnections these sites provide is already generating traffic to my various websites. I think you’re spot on and it’s nice to see and hear your upbeat video on a cold, rainy, early Melbourne (Australia) morning. Best regards and thanks again! P.
Terry, here is a spontaneous response to your coaching offer–immediately after reading your blog.
As an entrepreneur who has benefited from your coaching for several years–both online and in person–I affirm that everybody who reads your current coaching offer should consider your plan a rare, even unprecedented, strategy. You know how to help coaching clients revitalize their business, despite every obstacle. I’m grateful for how you have assisted me, and for how the return on investment has boosted my company and my confidence level. Again, I’ll say that you are presenting your readers an offer they should not overlook.