Book Review – Fred Factor 2.0 by Mark Sanborn, CSP, CPAE
Customer service is on-going and a very popular topic. It is delightful when you meet someone who exemplifies it and continues to show what it should be.
My friend, Mark Sanborn, CSP, CPAE, has long been talking about his mailman, Fred. His first book about Fred was called, The Fred Factor, and has been a best-selling book for a long time. And yes, Fred is a real person! Mark and Fred have met often and still do.
Now, Mark has come out with the Fred Factor 2.0, an updated version. Watch this video and you’ll get a lot of the key gems in this book. Then buy the book and allow your team to get ahead with these sound, tried
and true principles.
You’ll love this video and might want to schedule it for your next team meeting to see how customer service should be done. We look forward to your comments or, send us a Tweet on Twitter – @TerryBrock.
I look forward to hearing from you.
Terry
Terry Brock, MBA, CSP, CPAE
www.TerryBrock.com, Terry@TerryBrock.com
