“America has been swept away with a level of mediocrity. Rarely are you getting the level of service you feel you deserve.” This is a quote from Howard Schultz, the former CEO of Starbucks. He said this in an interview with ACE Hardware President & CEO, John Venhuizen at the annual meeting for ACE Hardware partners.
I was able to attend this meeting and got some video of it. Here is an excerpt of the interview that contained a lot of great ideas on business, how to excel in helping customers and more. Watch the interchange with these two incredible men as they share from their experiences and joke with each other.
