We all face tough times from time to time.
We all face bad customer service.
Hey, we’re on plant Earth and things don’t always go as we wanted them to.
So how do you react to that? I have seen people complain about the restaurant they were at last week, the trouble with an airline and how they were treated badly by that airline. I’ve read on Facebook the complaining about all kinds of things.
Is that OK?
Here’s a video that will get you thinking. It is something that will help you to get a serious competitive advantage both in business and in life if you practice it.
Watch this brief video and think about the power of applying this technique in your own life.
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Terry L. Brock, MBA, CSP, CPAE
Member, Professional Speaker Hall of Fame
Certified Speaking Professional
Council of Peers Award of Excellence
2018 Recipient of the National Speakers Association’s Highest Award, The Cavett
Master of Ceremonies
Professional Video Coach
Chief Retail Advisor – Ace Hardware Global Solutions Academy
Training Ace Retail People around the world, online training
See some wonderful (!) videos on my YouTube Channel!
My TEDxBocaRaton presentation.
Former Editor-in-Chief for AT&T’s Networking Exchange Blog
Former Chief Enterprise Blogger for Skype
@TerryBrock – Twitter
@terrybrock – Steemit
Also, here’s a (not quite perfect) transcript that can help. Come back and see us in 2029 when the transcription techniques will be even better.
Please let me know if this helps you. Thanx! Terry
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Even those times when things go not as you want them to kind of bad or hey, here’s one. You have some bad customer service. You’re not treated really well at a hotel or
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The restaurant didn’t serve the food, right, or maybe an airline or something like that.
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Hi, I’m Terry Brock and I work with people around the world doing a lot of coaching marketing technology.
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Training and showing people what to do and I want to share with you a little secret that can help you get ahead in business.
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And in life and relations and that I found to be kind of uncanny and remarkable. I’ve been a professional speaker for monkey. How long about 3637 years now, a long time.
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Doing, but I feel like I’m just getting started. And that’s good. I often like to tell people, I mean, second week of kindergarten.
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Hitting for a PhD. So I’ve got a lot to learn long way to go, but I had picked up on a few things here and I want to share one of these with you today.
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I’ve seen a lot with friends of mine that sometimes start complaining about what happened to that old the airline treated them bad and it is legitimate thing they had to sit in the airport for a bazillion years. It seems like
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The food was terrible, or what they went to a restaurant and the service was bad or which a hotel, and it was just really bad and they want to go on and on and on and on and on.
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About their time they had at the airport or at the hotel and how bad it was last week.
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You know, here’s a way that you can take situation like that and turn it around for you into your advantage.
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Think about it. Think of the people that go on Facebook and they’re complaining about this complaining about that. What happens in the human brain. We start associating that person.
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With negativity. We start associating someone with a negative frame of mind and, you know, when you think about a step back, how many really famous people you know that are in
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Social media, they’re on different places, they have their own blog or maybe their own podcast, something like that.
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How often do you hear them go on and on and on incessantly about a bad experience they had
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Not very often. Matter of fact, hardly ever. I heard a podcast recently by my buddy Jeff hayslett hi Jeff. Hope you’re doing well. If you’re watching this
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And he said something I thought was so outstanding. He said, Don’t go negative on those things that happened to you because he has had many sponsors through the years, different companies different
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Login shops and places like to me. I think I’ve supported him United Airlines, etc. And he said, if you go negative when something’s bad companies, remember that and they think
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If that person went negative. There they might go negative here. And so a competitive advantage. You can get
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Is to not go negative. Now I’m being my negative. I don’t mean. You say, Oh, yeah, it was a bad flight. Okay, that’s it, or
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You know the meal was really bad or if you got some terrible like food poison. I’ve had friends.
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That have happened to them. They got food poisoning at a restaurant or something. Well, hey, we need to know about that, but don’t go on and on and on about it because, frankly, when you get down to it.
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We really don’t care. You know, we really that we got our own problems. We don’t want to see that you had this problem of your life, you have this probably around
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Well, okay, we get it. And there’s people that say they had a bad experience with the given airline. And I think, hey,
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I’m just going to remember that I don’t fly that airline. And there are some airlines, I just say I am not going to fly that at all. I will go some other way. I will find some other way around it. I mean, it would have to be
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That cold day in hell that they talk about when I would fly that airline or I would go to that restaurant or do something with that particular group.
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However, you’ve got an advantage if instead of going negative you stay resilient Lee positive
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And you stay resilient objective, not good. I’m not saying you’d never say anything bad, like, oh yeah, that was a bad meal or yeah that was a had a bad flight or something like that. Okay, you know, that’s cool.
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Very short very matter of fact you address it and then you move on. But largely you stay realistically positive or I should say.
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Positively realistic. You’re a realist. You look at what’s going on. Yeah, you’re aware of what’s happening in the world.
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But at the same time, you also realize that the good is really winning out. We’re a hell of a lot better now than we were say 1000 years ago. Look at the famines, they had the starvation.
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The wars and was terrible. I mean, we think we got it bad when they don’t fluff up the pillows at the Ritz Carlton for us is my buddy Mark Sanborn has said so well.
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You know, hey, come on. Get with the program. It is pretty good and stop being negative because then we just associate that
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With you don’t go on and on about how bad this is think about how many famous people that are really famous that are really good that we admire.
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That just probably go through that, too. They probably have bad experience something happened to them in the hotel, something happened to them in the restaurant or whatever, even if they’re famous these things happen.
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They don’t do it. So that gives you a competitive then you become known your reputation is as a person who is
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Positively realistic you’re facing life as it is. You understand that you’re not
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Running out there in a Pollyanna ish way you say oh yeah everything’s. Wonderful. No, no, you look at it that way, you figure out a way. How can we make this better. How can we take the situation as it is turn it around.
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I’ve often quoted Teddy Roosevelt Theodore Roosevelt 26 president of the United States. What he said, do what you can with what you got.
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Right where you are. And I think that’s a good philosophy for us, hey, I want to hear from you. Thanks for visiting
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Really appreciate, please share this with your friends, please subscribe if you’re getting this on YouTube or elsewhere.
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Really, really, really look forward to hearing from you and getting your comments. So thanks so much for joining me and I look forward to seeing you a little bit later. Okay. They. Here we go. And I’m turning this off now.